[TEG]

The following guidelines will greatly increase the chance of receiving the help you seek when posting a question related to Windows XP Home or Professional.

Please ALWAYS start your own thread. It's fine to link to an older thread with a similar problem but please don't add a new post to an old thread. That can cause confusion and lead to delays. Please make sure the following items are included in your initial post:

Operating System : Clearly state whether you are using Home or Professional Edition including information about installed Service Packs, Hotfixes, and other Microsoft Updates.

System Description : When required, include a full description of the computer system, including Make and Model, processor, installed RAM, graphics card, monitor, all hard drives, optical drives, keyboard, mouse, etc.

Problem Description : Include a full description of the problem. The more detailed the description of the problem, including the circumstances present when the problem occurs, the easier it is for others to help you find a solution. Please don't forget to include any error messages and codes. Microsoft Error Codes can help considerably in our diagnosis of your problem.

Troubleshooting History : List any troubleshooting steps that have already been taken to solve the problem along with the result of each step. It's helpful if they are listed in the order they were implemented. For example: If you phoned tech support and they told you to do (X), please explain what they told you to do, and if it worked. Tell us EXACTLY what program it is related to/possibly related to.

Search the Forums for information regarding your problem before posting; it may be that someone else has had this ‘problem’ before. We ask you to please search all relevant Forums using the ‘Search' button as well. Keep messages ‘on topic’, and don't 'cross-post' (preview your post before submitting it, as there may have been another post that made it there first.)

Post in the appropriate forum for your topic, and don't post similar messages in multiple forums.

Please make it clear what the problem is in regards to the 'Topic Title' field, for example, "Internet Explorer Crashes" not "help!!!!!!!!!!!”. You can also use the 'Topic Description' field below that, to expand on.

Please post your level of ability with computers in general. It can sometimes make it easier/quicker when providing help.



Above all, remember, that this is a public site … people that help you don't get paid for doing so … please be patient and help them as much as you can.

Thank you.

[daveydoom]

Bump to re-order.